Question 1

How should I prepare my laundry for pickup?

Accepted Answer

Please place your laundry in your own laundry bag, plastic bag, or a securely tied garbage bag. Make sure everything you want cleaned is inside.

Question 2

How does Doorstep Laundry work?

Accepted Answer

Schedule a pickup online → We collect your laundry → Wash, dry & fold → Deliver it back to your doorstep.

Question 3

How do I book a pickup?

Accepted Answer

You can book directly through our website by selecting a date and time that works for you.

Question 4

What areas do you serve?

Accepted Answer

We currently serve local areas around Saint John, NB.

Question 5

How is pricing calculated?

Accepted Answer

We charge per bag. Pricing is simple and transparent with no hidden fees.

Question 6

How long does it take?

Accepted Answer

Typical turnaround time is 24–48 hours from pickup to delivery.

Question 7

Do I need to be home for pickup or delivery?

Accepted Answer

Not necessarily. You can leave your laundry at a designated spot and let us know in advance.

Question 8

How do I pay?

Accepted Answer

Payments are made online through our secure checkout system.

Question 9

Can I cancel or reschedule?

Accepted Answer

Yes, you can update or cancel your booking within the allowed time window.

Question 10

Lost items in pockets

Accepted Answer

Doorstep Laundry is not responsible for damage to garments or loss of items resulting from objects left in pockets (e.g., pens, tissues, coins, electronics).

Schedule your pickup

Frequently asked questions